Customer Service What makes great customer service? How do you define it in your business? Do you out-perform your competition? If you can’t answer these questions you should talk to a Business Coach. Your whole team needs to understand these concepts and be working together to give your customers what…
Summer motivation Has it been difficult to get back to work after the holidays? Do you feel distracted by the joys of summer? The key is to stay focused and keep doing the things that make you successful. If you take a week off it will take about as long…
Go deeper when asking for Referrals In football, to go deep means having the receiver run down the field to catch the pass. In baseball it means hitting the ball out of the park. In business it means looking further into your Rolodex, your customers lists, your vendor accounts. It’s…
Leadership How can you take mid to high-level executives to the next level and train them to be more productive for their companies. This is true for banks, hospitals, business owners and their teams, high tech companies, and non-profits. By developing plans, setting goals, looking at 360 profiles and improving…
The Lifetime value of a customer, how do you measure, and how do you maximize. There are many ways to look at the value of customer. Traditionally, businesses look at how much they spend on a transaction. What if you looked at not just what they spent when they came…
