Hiring Painlessly What is the first thing you do when you look for a new hire? Talk to people you know? Someone is always eager to tell you about their brother-in-law’s cousin that is out of work, or their son who could really use a job. Or maybe you hire…
Customer Service
Customer Service What makes great customer service? How do you define it in your business? Do you out-perform your competition? If you can’t answer these questions you should talk to a Business Coach. Your whole team needs to understand these concepts and be working together to give your customers what…
Referrals
Go deeper when asking for Referrals In football, to go deep means having the receiver run down the field to catch the pass. In baseball it means hitting the ball out of the park. In business it means looking further into your Rolodex, your customers lists, your vendor accounts. It’s…
Leadership
Leadership How can you take mid to high-level executives to the next level and train them to be more productive for their companies. This is true for banks, hospitals, business owners and their teams, high tech companies, and non-profits. By developing plans, setting goals, looking at 360 profiles and improving…
Delegation vs. Abdication
Delegation is a key skill that is learned through training and application. Although effective delegation comes with time and experience, it is one of the most important skills a manager or business owner can acquire. The better you are at delegation, the more leverage you will develop in your work and in…
