Emotional Intelligence Author, Kevin Glynn When considering my perfect client the other day I realized that there was something missing on my list as I evaluated the people I work with. I normally look at the size of business, number of employees, if they have children, what kind of house they…
How to Classify Your Customers
Classify Your Customers Isn’t it true that not all customers are good customers? We all know who our best customers are, they show up on time, they pay their bills and they communicate openly and honestly about what is going on. I coach clients to identify their best customers in as…
Assessing Employees
Assessing Employees Do you ever wonder why you may have issues with your employees? Do you ever say, “I have trouble getting my employees to do what I want”? In a business it’s important to get “the right people on the bus”. Assessing employees’ strengths and weaknesses is one way…
Family business
Family Business I’ve had the opportunity work with family businesses over the last several years as a business coach. There are some common threads, or shall we say “challenges” that are inherent to many of them. One of the things I see is friction between the different generations whom are…
Increase your “Average dollar sales”
What is the average dollar sale or the money that each of your customers spend with you every time they buy? Is it $5, $50, $500, … $ 5000 … $50,000 … more? It really depends on the nature of your business and what they are buying. I always ask…
