The Lifetime value of a customer, how do you measure, and how do you maximize. There are many ways to look at the value of customer. Traditionally, businesses look at how much they spend on a transaction. What if you looked at not just what they spent when they came…
Sales Process
The Sales Process Developing a clearly defined sales process is the key component to successful sales in your business. If you were to hire a salesperson, could you show them your sales process? How successful would they be in implementing your best practices and ramping up their sales numbers in…
Delegation vs. Abdication
Delegation is a key skill that is learned through training and application. Although effective delegation comes with time and experience, it is one of the most important skills a manager or business owner can acquire. The better you are at delegation, the more leverage you will develop in your work and in…
Jump ball?
If you asked whose job is this … would it be a toss-up? Whose job is it anyway? Does every one in your company know exactly what their job entails, what their responsibilities are, what authority exists in the position, and who they report to and who reports to them? Organization charts…
How to Classify Your Customers
Classify Your Customers Isn’t it true that not all customers are good customers? We all know who our best customers are, they show up on time, they pay their bills and they communicate openly and honestly about what is going on. I coach clients to identify their best customers in as…
