The Lifetime value of a customer, how do you measure, and how do you maximize. There are many ways to look at the value of customer. Traditionally, businesses look at how much they spend on a transaction. What if you looked at not just what they spent when they came…
Sales Process
The Sales Process Developing a clearly defined sales process is the key component to successful sales in your business. If you were to hire a salesperson, could you show them your sales process? How successful would they be in implementing your best practices and ramping up their sales numbers in…
Delegation vs. Abdication
Delegation is a key skill that is learned through training and application. Although effective delegation comes with time and experience, it is one of the most important skills a manager or business owner can acquire. The better you are at delegation, the more leverage you will develop in your work and in…
Jump ball?
If you asked whose job is this … would it be a toss-up? Whose job is it anyway? Does every one in your company know exactly what their job entails, what their responsibilities are, what authority exists in the position, and who they report to and who reports to them? Organization charts…
Executive Coaching
Executive Coaching I sit here watching Tiger Woods win yet another tournament at Dural. I wonder what besides his raw talent allows him to continue to win. He has certainly had his ups and downs, but he keeps on coming back and playing well. The same can be said about…
