Kevin Glynn September 4, 2013 What makes great customer service? How do you define it in your business? Do you out-perform your competition? If you can’t answer these questions then you should talk to a Coach. Your whole team needs to understand these metrics and work together to your customers’ expectations.…
Leadership …is it an acquired skill that is developed over time like fine wine, or is it something that you are naturally born with? Who knows the answer to that, but I do know that leadership skills can be developed through proper training. There are a lot of leadership programs…
In Sean Covey’s book the 4 Disciplines of Execution, he sites Apple as a company that had great ideas, but instead of running after all the great ideas, focused on making one great phone. That focus was their great strength. What in your business could you focus on to make…
Last week I blogged about hiring practices, and hinted at another topic…Training. I know people who have been hired, then thrown into the job much like being tossed into the pool to learn to swim. I also know of people who have had the opportunity to be hired and trained…
Hiring Painlessly What is the first thing you do when you look for a new hire? Talk to people you know? Someone is always eager to tell you about their brother-in-law’s cousin that is out of work, or their son who could really use a job. Or maybe you hire…
